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These Terms and Conditions govern your use of the Legacy Maids LLC website and your purchase of cleaning services from us. By booking a service, using our website, or communicating with us, you agree to these terms. If you do not agree, do not use our website or services.
2. Eligibility and Age Restriction
You must be at least 18 years of age to use our services, enter into this agreement, or provide consent to receive communications from Legacy Maids LLC, including text messages. By using our website or services, you represent that you are 18 or older.
3. Services
Legacy Maids LLC provides residential and commercial cleaning services in the Houston, Texas metropolitan area and surrounding communities. Services are performed by our employees or approved independent contractors.
Quotes are estimates based on the information you provide. If actual conditions differ significantly, including size, condition, or scope, we may adjust the price or decline the job. We will notify you before performing additional work.
4. Scheduling and Access
You are responsible for providing safe and lawful access to the property at the scheduled time. If we cannot access the property, or if the property is unsafe, we may treat it as a same day cancellation and charge accordingly.
Arrival times are estimates. Traffic, weather, and prior appointments may affect scheduling. We will notify you of significant delays.
5. Cancellations and Rescheduling
Cancellations or reschedules with at least 24 hours notice: no charge
Cancellations with less than 24 hours notice: a fee of $50 applies
Lockouts or no access on arrival: full service price may apply
Recurring service clients who cancel more than two consecutive visits may lose their recurring rate.
6. Payment
Payment is due upon completion of service unless otherwise agreed in writing. We accept credit card, debit card, and ACH.
You authorize us to charge the payment method on file for services performed, cancellation fees, and any agreed additional work. Declined or failed payments may incur a $25 fee. Balances unpaid after 15 days may incur interest at 1.5% per month or the maximum allowed by Texas law, and may be sent to collections at your expense.
Recurring clients authorize automatic charges to the card on file for each scheduled visit.
7. Satisfaction Guarantee
If you are not satisfied, notify us within 24 hours of service completion. We will return to re clean the affected areas at no charge. Refunds are issued at our discretion and are not automatic. The re clean is our primary remedy.
Requests made after 24 hours may not qualify.
8. What We Do Not Clean
For safety and liability reasons, we do not:
Clean biohazards, mold, human or animal waste, blood, or hoarding conditions
Move furniture or objects over 35 pounds
Use ladders above 2 steps or clean exterior windows above the first floor
Clean inside pest infested areas
Handle firearms, ammunition, or illegal substances
Perform repairs, pest control, or extermination
We may refuse or stop service if conditions are unsafe, unsanitary, or abusive. Payment for time worked remains due.
9. Valuables, Damage, and Liability
Please secure cash, jewelry, and irreplaceable items before service.
Report any damage in writing within 24 hours of service so we can inspect it. We are not responsible for:
Pre existing damage, wear, or items already broken, loose, or improperly installed
Damage to items that are unstable, antique, or of unusual fragility unless you identified them in advance
Surfaces damaged by the client's own requested products or by manufacturer defects
Loss of items you did not report missing within 48 hours
Where we are responsible, our liability is limited to repair, replacement at depreciated value, or the amount paid for the affected service, at our option.
To the fullest extent permitted by law, Legacy Maids LLC is not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim will not exceed the total amount you paid us for services in the three months before the claim.
10. Pets
Let us know about pets in advance. For the safety of your animals and our staff, we ask that aggressive animals be secured. We are not responsible for pets that escape through doors opened during service.
11. Non Solicitation
You agree not to directly hire, contract, or solicit any Legacy Maids employee or contractor for cleaning services outside of Legacy Maids LLC for a period of 12 months following their last service at your property. If you do, you agree to pay a placement fee of $2,500 to cover our recruiting and training costs.
12. Photos and Marketing
We may take before and after photos of work areas for quality control and marketing. Photos will not include identifying details, personal documents, or people without permission. Tell us in writing if you prefer we do not photograph your property.
13. SMS Text Messaging Program
Program description. Legacy Maids LLC operates a text messaging program that allows customers and prospective customers to receive service related and promotional messages by SMS at the mobile number they provide.
How you opt in. You may opt in by checking the SMS consent box on a form on our website, by submitting your mobile number when requesting a quote or booking a service, by texting our published number, or by giving verbal or written consent to a Legacy Maids representative. Consent is not a condition of purchase or of receiving any service from us.
Message use cases. Messages you may receive include:
Appointment confirmations and booking details
Appointment reminders before your scheduled service
Cleaner arrival and en route notifications
Schedule changes, delays, and rescheduling requests
Quote and estimate follow ups
Invoices, payment reminders, and receipts
Post service follow up and satisfaction requests
Customer support replies to your questions
Promotional offers, discounts, and seasonal specials, where you have opted in
Message frequency. Message frequency varies based on your service schedule and account activity. Recurring customers typically receive between 2 and 8 messages per month. Promotional messages are sent no more than 4 times per month.
Cost. Message and data rates may apply. Legacy Maids LLC does not charge for text messages, but your mobile carrier may. Contact your carrier for details about your plan.
How to opt out. Text STOP to any message from us at any time to cancel. You will receive a final message confirming that you have been unsubscribed, after which you will receive no further text messages from us. To rejoin, sign up again as described above or text START to our number.
How to get help. Text HELP to any message from us for assistance, or contact us at 817-883-9106 or [email protected].
Supported carriers. Our messaging program is supported by major United States carriers including AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, and Virgin Mobile, as well as many regional and prepaid carriers.
Carrier liability disclaimer. Carriers are not liable for delayed or undelivered messages. Legacy Maids LLC is not responsible for any delays, failures in delivery, or errors in transmission of text messages caused by your wireless carrier, your device, or network conditions outside our control.
Privacy. Information you provide in connection with our SMS program is handled in accordance with our Privacy Policy at https://getlegacymaids.com/privacypolicy. We do not share mobile numbers or SMS consent with third parties for marketing purposes.
Eligibility. You must be at least 18 years old and the account holder or authorized user of the mobile number you provide.
14. Website Use and Intellectual Property
All content on our website, including text, logos, images, and design, is owned by Legacy Maids LLC and may not be copied or used without written permission. You agree not to use our website unlawfully, attempt unauthorized access, or interfere with its operation.
15. Disclaimer of Warranties
Services and website content are provided "as is." Except as expressly stated in these terms, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
16. Indemnification
You agree to indemnify and hold harmless Legacy Maids LLC, its owners, employees, and contractors from claims, damages, and expenses arising from your breach of these terms, your negligence, or unsafe conditions at the property.
17. Dispute Resolution
Any dispute arising from these terms or our services will first be addressed through good faith negotiation. If unresolved, disputes will be settled by binding arbitration in Harris County, Texas, under the rules of the American Arbitration Association. Each party bears its own costs unless the arbitrator decides otherwise. You waive the right to participate in a class action.
18. Governing Law
These terms are governed by the laws of the State of Texas without regard to conflict of law principles. Venue for any action not subject to arbitration is Harris County, Texas.
19. Severability and Entire Agreement
If any provision is found unenforceable, the remaining provisions stay in effect. These terms, along with the Privacy Policy and any signed service agreement, are the entire agreement between you and Legacy Maids LLC.
20. Changes
We may update these terms at any time. The current version is posted on our website. Continued use of our services after changes means you accept them.