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Privacy Policy
Legacy Maids LLC Effective Date: August 26, 2026
Our Terms and Conditions are available at https://getlegacymaids.com/tc-page and are incorporated into this Privacy Policy by reference.
1. Introduction
Legacy Maids LLC ("Legacy Maids," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request an estimate, book a cleaning, or communicate with us by phone, text, or email.
By using our website or services, you agree to this Privacy Policy.
2. What Information We Collect
Information you give us directly:
Name, email address, phone number, and mailing or service address
Property details such as square footage, number of bedrooms and bathrooms, pets, and access instructions
Service preferences, special requests, and scheduling information
Payment information, processed by our third party payment processor. We do not store full card numbers on our systems.
Messages, reviews, and feedback you send us
Information collected automatically:
IP address, browser type, device type, and operating system
Pages viewed, time on site, referring URL, and click activity
Cookies and similar tracking technologies
Information from third parties:
Lead and booking data from advertising platforms and directories such as Google, Meta, Yelp, Thumbtack, and Angi
Verification and fraud prevention data from service providers
3. How We Use Your Information
We use your information to:
Provide quotes, schedule cleanings, and deliver services
Process payments and send invoices and receipts
Send appointment confirmations, reminders, arrival notifications, and follow ups by text and email
Respond to inquiries and provide customer support
Send promotions, offers, and service updates where permitted
Improve our website, service quality, and marketing
Screen for fraud and protect the safety of our staff and clients
Comply with legal and tax obligations
4. SMS Opt-In Details and Text Messaging
How you opt in. You may consent to receive text messages from Legacy Maids LLC by checking the SMS consent box on a form on our website, by submitting your mobile number when requesting a quote or booking a service, by texting our published number, or by giving verbal or written consent to a Legacy Maids representative. Consent is not a condition of purchase or of receiving any service from us.
What you will receive. Appointment confirmations, appointment reminders, cleaner arrival and en route notifications, schedule changes, quote follow ups, invoices and payment reminders, post service follow ups, customer support replies, and, where you have opted in, promotional offers.
Message frequency varies. Message and data rates may apply. Legacy Maids LLC does not charge for text messages, but your mobile carrier may.
How to opt out. Text STOP to any message from us at any time to cancel. You will receive one final message confirming that you have been unsubscribed, after which you will receive no further text messages from us. Text HELP for assistance, or contact us at 817-883-9106 or [email protected].
Age requirement. You must be at least 18 years old and the account holder or authorized user of the mobile number you provide.
No sharing of SMS opt-in data.Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging service who assist us in delivering messages. All other categories of information disclosure described in this policy exclude text messaging originator opt in data and consent.
Opting out of text messages does not remove you from email or phone contact. Contact us directly to change other preferences.
Service providers: scheduling and CRM software, payment processors, communication platforms, review platforms, and accounting providers, each bound to protect your information
Cleaning staff and contractors: limited to the information required to perform your service
Legal requirements: when required by law, subpoena, or court order, or to protect our rights, property, or the safety of any person
Business transfers: in connection with a merger, acquisition, or sale of assets
We do not sell your personal information. We do not share mobile phone numbers or SMS consent with third parties for their own marketing.
6. Cookies and Tracking Technologies
We use cookies, pixels, and analytics tools including Google Analytics and the Meta pixel to understand site usage and measure advertising performance. Cookies are small files stored on your device that help us recognize returning visitors, remember preferences, and measure which pages and ads perform well.
You can disable cookies through your browser settings, though some site features may not work correctly. We may use this data to show you relevant ads on third party platforms. You can opt out of interest based advertising through the settings offered by those platforms.
7. Data Retention
We keep your information as long as needed to provide services, maintain business records, and meet legal, tax, and accounting requirements. Inactive customer records are retained for a reasonable period in case you return, then deleted or anonymized.
8. Data Security Practices
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
Encrypted transmission of data submitted through our website
Restricted internal access, limited to staff who need the information to perform their work
Payment processing handled by PCI compliant third party processors. We do not store full card numbers on our systems.
Password protected accounts and access controls on our scheduling and CRM systems
Periodic review of our security practices and vendor safeguards
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
You may:
Request a copy of the personal information we hold about you
Request correction or update of inaccurate information
Request deletion of your information, subject to our legal and record keeping obligations
Unsubscribe from marketing emails using the unsubscribe link in any email
Opt out of text messages by texting STOP to any message from us
Opt out of phone calls by telling us directly
Texas residents and residents of states with applicable privacy laws, including California, may have additional rights. To exercise any right, contact us at [email protected] or 817-883-9106. We will respond within the timeframe required by law and will not discriminate against you for making a request.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them. Users must be at least 18 to consent to receive communications from us. If you believe a child has provided us information, contact us and we will delete it.
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Continued use of our website or services after changes means you accept the updated policy.